Man With Van St Helier Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van St Helier provides removal, transport, delivery, loading, unloading, and related moving services within the UK. By making a booking, you agree that the service will be provided only on these terms unless we confirm otherwise in writing. Please read this document carefully before confirming any reservation, as it explains the booking process, payment terms, cancellation rights, liability rules, waste handling requirements, and the law that applies to our services.

In these Terms, “we”, “us”, and “our” mean Man With Van St Helier. “You” and “your” mean the customer, client, or person who makes the booking. References to a booking include any request for a quote, confirmed reservation, or instruction to carry out work. These terms apply whether the move is domestic, commercial, single-item, full load, urgent, pre-booked, or recurring.

Any quotation or estimate provided by Man With Van St Helier is based on the information you supply at the time of enquiry. We may revise the quotation if there is a material change in volume, access, floor level, parking arrangements, item weight, timing, or the nature of the goods. If the revised service differs from the original description, we will notify you before proceeding where reasonably practicable.

To make a booking, you must give accurate and complete information about the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any special handling needs. A booking is not confirmed until we accept it and, where required, receive the agreed deposit or prepayment. We may refuse or decline a booking at our discretion if we believe the job is unsafe, unlawful, impractical, or outside the scope of our service.

It is your responsibility to ensure that the details you provide are correct. This includes, without limitation, notifying us of parking restrictions, stair-only access, narrow hallways, fragile items, bulky furniture, appliances requiring disconnection, restricted loading bays, and any goods that need lifting equipment or additional manpower. If the information supplied is incomplete or inaccurate, extra charges may apply and timing may be affected.

We may ask you to confirm the booking in writing, by email, text, online form, or another recorded method. If a deposit is required, the booking will remain provisional until the deposit is cleared. If a same-day or short-notice service is requested, we may require full payment in advance. Confirmation from us means only that we agree to attend on the stated date and time subject to the conditions in these terms.

All prices are quoted in sterling unless otherwise stated. Charges may be based on time, vehicle size, number of crew members, distance, waiting time, access difficulty, or a fixed project rate. Additional costs may be applied where the job exceeds the original estimate due to circumstances outside our control or due to changes requested by you. Unless expressly stated, quotes do not include parking charges, congestion charges, tolls, ferry costs, storage fees, disconnection work, specialist packing, or waste disposal charges.

Payment is due in full on or before completion of the service unless we have agreed alternative terms in writing. We accept payment methods notified at the time of booking. Where payment is delayed, declined, reversed, or disputed without valid reason, we may charge reasonable recovery costs and interest to the extent permitted by law. Any invoice not paid on time may result in the suspension of future services and the referral of the debt to a collections process.

For larger or longer jobs, we may require a deposit to reserve the vehicle and crew. Deposits are used to cover administrative costs, lost scheduling opportunities, and initial planning. If you cancel in accordance with the cancellation terms below, the treatment of the deposit will depend on the notice provided and any non-recoverable costs already incurred. Where a fixed-price job changes substantially, we may issue a revised invoice reflecting the actual work carried out.

You may request a cancellation or amendment by the same communication method used to make the booking, or by another method that allows us to record the request. The cancellation will take effect only when acknowledged by us, although we will act reasonably and promptly in processing the request. If you need to change the date, time, addresses, or service scope, we will try to accommodate the change, but availability cannot be guaranteed.

Cancellation charges may apply depending on notice given and the resources already allocated. If you cancel well in advance and we have not incurred significant costs, a full or partial refund may be available. If you cancel after dispatch, on arrival, or after the crew has commenced work, you may be charged for the minimum call-out fee, travel time, waiting time, and any agreed labour already provided. Deposits may be retained where permitted by law to offset genuine losses.

We may cancel or reschedule a booking where circumstances beyond our control make performance impracticable or unsafe. Such circumstances may include severe weather, traffic incidents, vehicle breakdown, road closures, access refusal, unsafe premises, or emergency events. If we cancel for reasons within our control, we will refund any unearned payment for the unperformed part of the service. We are not responsible for losses caused by reasonable rescheduling due to events outside our control.

If either party causes avoidable delay, the affected party must take reasonable steps to reduce the impact. Waiting time may be charged where the crew is unable to start or continue because the property is not ready, keys are unavailable, access is blocked, items are not packed, or decisions are delayed. If you ask us to wait beyond the agreed period, additional charges may apply based on the crew, vehicle, and time reserved for your job.

We take reasonable care when loading, transporting, and unloading goods, but you remain responsible for ensuring that items are fit for transport and properly prepared. Unless we agree to pack the items ourselves, fragile objects should be suitably wrapped and protected. You should inform us in advance of anything that is particularly delicate, valuable, heavy, hazardous, or irreplaceable. We may refuse to move any item that we reasonably consider unsafe, illegal, or likely to cause damage.

Where we assist with lifting or carrying, the service is provided on the understanding that ordinary wear and tear, minor scuffs, or pre-existing defects may not be avoidable. We are not responsible for damage caused by inadequate packing, poor prior repair, concealed weakness, unsuitable fixtures, or faults in the item itself. If you request that we disconnect or reconnect appliances, dismantle or reassemble furniture, or move items through restricted openings, you accept the associated risk unless we agree otherwise in writing.

Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We are not liable for indirect, consequential, or economic losses such as lost profits, missed appointments, loss of use, business interruption, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If an item is lost or damaged while in our care, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service is completed. Claims should include a description of the item, evidence of ownership or value where available, photographs if relevant, and details of the alleged loss or damage. We may inspect the item, packaging, and the moving environment before deciding any claim. Failure to give prompt notice may affect our ability to investigate and may reduce or exclude compensation.

Where liability is established, our responsibility will normally be limited to the lower of the reasonable repair cost, the replacement value, or the amount covered by any applicable insurance arrangement, subject to any agreed cap and to the maximum extent permitted by law. We are not responsible for pre-existing damage, natural deterioration, hidden defects, or losses arising from inaccurate instructions or incomplete disclosure. You should arrange your own insurance for items of particular value, rarity, or sentimental importance.

The customer is responsible for ensuring that the premises, goods, and instructions are lawful and suitable for the intended move. You must not ask us to transport prohibited, dangerous, contaminated, stolen, counterfeit, or illegally held items. If we suspect that goods are unsafe or unlawful, we may refuse to handle them, remove them from the job, or notify the relevant authorities if required by law. Any resulting delay or cancellation caused by prohibited goods will be chargeable to you.

If the service includes clearing unwanted items, rubbish, or discarded materials, you must separate ordinary household waste from items requiring specialist handling. We comply with applicable UK waste handling rules and will only dispose of waste in a lawful manner. You must not instruct us to fly-tip, abandon waste, or dispose of materials that require special permits unless those arrangements have been agreed in advance and lawfully permitted. We reserve the right to refuse any waste that cannot be handled safely, legally, or within the agreed service scope.

Where waste is removed, you represent and warrant that you have the right to authorise its transfer and disposal. You must tell us if any material is hazardous, electrical, chemical, sharp, contaminated, or otherwise subject to special controls. Additional charges may apply where sorting, segregation, transport, transfer-station fees, or licensed disposal routes are required. We may provide evidence of lawful disposal where available, but our obligation is limited to compliance with the applicable regulations and the service agreed.

You must ensure that the property is accessible at the agreed time and that the goods are ready for loading unless we have agreed packing or preparation as part of the service. This includes arranging keys, gate codes, permits, parking access, lift reservations, and any required permissions from building management, landlords, neighbours, or third parties. If access is not available, the crew may have to wait, return later, or end the job, and additional fees may apply.

You must make sure that items are emptied, disconnected, defrosted, and made safe where this is necessary for transport. Fridges, freezers, washing machines, dishwashers, and similar appliances should be prepared in advance unless we have agreed to do this work. You are also responsible for removing fuel, gas, liquids, loose contents, and any items that may leak, stain, or break in transit. We may refuse to carry items that are improperly prepared.

If any person at the pickup or delivery site acts abusively, dangerously, or in a way that prevents us from working safely, we may pause or terminate the service without liability for resulting delay. Our crew may leave if the environment is unsafe, including where there is violence, threats, intoxication, structural danger, excessive obstruction, or unlawful interference. In such cases, you will remain responsible for the work completed and for any costs reasonably incurred.

We are not in breach of these terms if performance is delayed or prevented by events beyond our reasonable control. This includes, without limitation, severe weather, fire, flood, accident, industrial action, governmental restrictions, war, epidemic, public transport failure, fuel disruption, or national emergency. Where a force majeure event occurs, we will use reasonable efforts to resume service or agree a revised date if possible.

If any provision of these Terms is held unenforceable or invalid, the remaining provisions will continue in full force. A failure by us to enforce any right or clause on one occasion does not mean we waive that right in future. Any waiver must be in writing. We may assign or subcontract parts of the service where reasonably necessary, provided that this does not materially reduce the standard of service promised.

These Terms, together with the booking confirmation and any written amendments, form the entire agreement between you and us for the relevant service. They supersede prior discussions, informal statements, and draft quotations to the extent allowed by law. You should keep a copy of the booking confirmation and these Terms for your records. If you have any questions about the meaning of the terms, you should raise them before confirming the booking.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer rights provide otherwise. If you are a consumer, nothing in these Terms affects rights you may have under applicable consumer law.

By proceeding with a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions for Man With Van St Helier. You also confirm that you are authorised to make the booking, that the information provided is accurate, and that you will ensure the move or collection can be completed safely, lawfully, and on the agreed basis.