Man with Van St Helier Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van St Helier provides removal and transport services to private and business customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Man with Van St Helier, we, us or our means the removal and transport service provider trading under this name within the United Kingdom.
1.2 Customer, you or your means the individual, business, or organisation requesting and using our services.
1.3 Services means any removal, transport, delivery, collection, loading, unloading, packing, or related services we agree to provide.
1.4 Goods means the items and belongings that you ask us to handle, move, store, transport, or otherwise deal with as part of the Services.
1.5 Booking means a confirmed request for Services, whether made online, in writing, or verbally, that we have accepted.
2. Scope of Services
2.1 We provide man and van removal and transport services primarily in St Helier and surrounding areas, as well as to and from other locations within the United Kingdom as agreed.
2.2 The exact nature of the Services, including the number of workers, size of vehicle, estimated duration, and specific tasks such as loading or packing, will be confirmed at the time of booking based on the information you supply.
2.3 We reserve the right to refuse to carry any Goods that, in our reasonable opinion, are unsafe, illegal, hazardous, or not properly described at the time of booking.
3. Booking Process
3.1 You may request a quotation for our Services by providing accurate details about the property addresses, access, parking arrangements, quantity and type of Goods, and any special handling requirements.
3.2 Quotations are based on the information you provide and are not binding if that information is incomplete, inaccurate, or later changes.
3.3 A booking is only confirmed when we have accepted your request for Services and you have agreed to these Terms and Conditions. We may confirm acceptance verbally, in writing, or electronically.
3.4 It is your responsibility to check that all details in the booking confirmation are correct, including addresses, dates, times, and the description of Services requested. You must notify us promptly if any information is incorrect.
3.5 Changes to your booking, including date, time, addresses, or scope of work, are subject to availability and may result in a revised quotation and additional charges.
4. Prices and Quotations
4.1 Prices may be provided on an hourly rate, fixed fee, or a mixed basis, depending on the nature of the job, locations, and any special requirements.
4.2 Our quotation will usually state whether parking charges, congestion charges, tolls, or similar fees are included or will be added separately. Where such costs are not included, you are responsible for paying or reimbursing them in full.
4.3 If the actual work carried out differs from the information provided at the time of quotation, we reserve the right to adjust the price accordingly. This includes, without limitation, additional items, delays, waiting time, poor access, or the need for extra journeys.
4.4 All prices are stated in pounds sterling and, where applicable, include or exclude VAT as specified in the quotation or invoice.
5. Payments
5.1 Unless otherwise agreed in writing, payment for our Services is due on completion of the job on the same day.
5.2 We accept the forms of payment that we notify to you at the time of booking or prior to the job, which may include card payments or other standard methods accepted within the United Kingdom. Cash payments, where accepted, must be made directly to our authorised representative.
5.3 We may require a deposit or pre-payment to secure your booking, particularly for larger moves, long-distance jobs, or bookings at peak times. Any required deposit will be set out at the time of booking.
5.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales and to recover any reasonable costs incurred in pursuing the outstanding sum.
5.5 For business or account customers, alternative payment terms may be agreed in writing, but in the absence of such agreement, payment is due immediately on completion of the Services.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by giving us clear notice in advance of the scheduled start time.
6.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable, subject to our discretion and any specific terms stated at the time of booking.
6.3 If you cancel less than 48 hours before the agreed start time, we may retain all or part of any deposit paid and may charge a cancellation fee to cover our reasonable costs and lost opportunity.
6.4 If you significantly amend your booking, including changing the date, time, or scope of work, this may be treated as a cancellation and new booking, at our discretion.
6.5 We reserve the right to cancel or rearrange your booking where necessary due to circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, accidents, illness, or other events of force majeure. In such cases, we will seek to agree an alternative date or time with you and any deposit will normally be transferred rather than refunded, unless otherwise required by law.
7. Customer Responsibilities
7.1 You are responsible for ensuring that adequate access and parking are available at both collection and delivery addresses. This includes obtaining any necessary permits or permissions from local authorities or other parties.
7.2 You must ensure that the premises and approach roads are safe for our staff and vehicles. We are not responsible for delays or inability to complete the work where access is restricted or unsafe.
7.3 You are responsible for packing and preparing your Goods, unless packing services have been expressly included in the booking. Items must be securely packed and labelled, and fragile items should be clearly identified.
7.4 It is your responsibility to be present or represented at the agreed times to provide access and sign any job sheets or confirmation documents. If no authorised person is present, we may at our discretion complete the work based on the instructions provided, or treat the booking as cancelled.
7.5 You must not ask our staff to carry out tasks that fall outside the agreed Services or that are unsafe, unlawful, or unreasonable.
8. Goods Not Accepted for Carriage
8.1 Unless expressly agreed in writing in advance, we do not accept for carriage any of the following:
a. Hazardous, flammable, explosive, or toxic materials.
b. Illegal items or substances.
d. Livestock, pets, or other animals.
e. Perishable goods requiring specific environmental conditions.
8.2 If such Goods are handed to us without our prior consent, we shall have no liability for any loss, damage, or consequence arising from their carriage and may take steps to remove or dispose of them where legally required.
9. Liability and Limits of Responsibility
9.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods is subject to the limitations set out in this section.
9.2 We are not liable for loss or damage arising from:
a. Incorrect or incomplete information supplied by you.
b. Inadequate or improper packing by you or third parties.
c. Normal wear and tear, scratching, or minor cosmetic damage that may reasonably occur in the course of a removal.
d. Loss or damage to items of particularly fragile or delicate construction, including but not limited to glass, mirrors, and certain types of furniture, unless we have specifically agreed in writing to handle such items and you have taken reasonable steps to protect them.
e. Goods that we did not pack, dismantle, or prepare, where the loss or damage results from such packing or preparation.
f. Events beyond our reasonable control, including but not limited to accidents not caused by our negligence, severe weather, and road closures or restrictions.
9.3 Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value for the specific item or items affected, subject to any overall limit stated in our quotation or any applicable insurance cover.
9.4 We shall not in any circumstances be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
10. Claims and Complaints
10.1 You must inspect your Goods promptly upon completion of the Services. Any visible loss or damage should be noted on any job sheet or completion document where practicable.
10.2 Any claim for loss or damage to Goods, or any complaint about the Services, should be notified to us as soon as reasonably possible and in any event within a reasonable period after completion of the job.
10.3 You should provide reasonable evidence in support of any claim, including photographs, descriptions, and where applicable, proof of value.
10.4 We will investigate any properly notified claim or complaint and may request additional information or evidence. We will aim to respond within a reasonable timeframe and, where appropriate, may offer repair, replacement, partial refund, or other remedy in accordance with these Terms and Conditions and applicable law.
11. Waste and Disposal Regulations
11.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste collection service and will not remove items classed as household refuse or trade waste unless specifically agreed as part of a separate service.
11.2 Where we agree to remove unwanted items, they will be handled, transported, and disposed of in accordance with applicable laws and local regulations. Additional charges may apply for disposal or recycling services.
11.3 You must not present for removal any prohibited, hazardous, or regulated waste materials, including chemicals, oils, asbestos, medical waste, or other items controlled under UK law, unless we have expressly agreed and hold the necessary authorisations.
11.4 If we discover that we have been given such materials without our prior consent, we may refuse to carry them, return them to you, or arrange for lawful disposal at your cost.
12. Parking, Access, and Delays
12.1 You are responsible for ensuring that suitable parking is available for our vehicle close to the property. This may involve obtaining visitor permits, loading bay access, or temporary suspension of restrictions from the relevant authority.
12.2 Where parking is not arranged and our staff incur penalty charges while acting reasonably to perform the job, such charges may be added to your bill.
12.3 Delays caused by lack of access, waiting for keys, or other circumstances outside our reasonable control may be charged at our standard hourly rate.
13. Insurance
13.1 We maintain insurance appropriate for our business activities as required under UK law.
13.2 It is your responsibility to ensure that your own contents insurance or other policies provide adequate cover for the Goods during removal and transit, particularly for high-value items. Where required, you should notify your insurer of the move.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you in order to provide the Services, manage bookings, handle payments, and deal with enquiries or complaints.
14.2 We will handle your personal information in accordance with applicable UK data protection laws and only retain it for as long as is reasonably necessary for the purposes for which it was collected, or as required by law.
15. Variations to the Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking.
15.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal assurances or changes are not binding unless confirmed in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as severed from the remaining terms, which shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except where otherwise required by applicable consumer protection laws.
By proceeding with a booking or using the Services of Man with Van St Helier, you confirm that you have read, understood, and agree to these Terms and Conditions.
